Frequently Asked Questions

All payments are processed manually due to security and legal issues involved in the Cannabis industry. 

Payment Process

  1. Place your order online.
  2. One of our agents will contact you using the website email in order to continue with the payment process.
  3. Kindly do follow all the instructions for a smooth transaction.
  4. Once the payment confirmed, your order will be processed and shipped to you according to the shipping class chosen.

As long as cannabis remains illegal at the federal level, banks will refuse to allow dispensaries to accept credit card transactions as a payment option. The cannabis industry, using cards at the dispensary isn’t an option. As an illegal substance federally, cards issued by national banks cannot be used to purchase cannabis.

Usually your order will be shipped 1-2 business days after placing your order (subject to card clearance and stock availability).

Also, depending on your location and shipping option, your delivery times may vary. You can find the shipping options below. 

  • Standard Shipping – $20 (1 to 14 Days – Depending on the Location)
  • Fast Shipping – $50 (Next Day – Working Days)
  • Express Shipping – $75 (Same day – Working Days)
  • Free Shipping (Standard Shipping time)

Once you have placed an order we will send you a confirmation email. After your package has left our warehouse and begun the delivery process, we will send you another email with a final confirmation and tracking number. After you have received your tracking number, you can follow the stages of delivery on the shipping companies website for an estimate on when your product will arrive.

Check the delivery address you gave the seller. Then contact support and ask where your order is. If the seller claims they’ve delivered it or don’t know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.

Patients and caregivers are required to have an active Medical Marijuana Use Registry (MMUR) identification card to purchase and be in possession of medical marijuana.

learn more about the legal implications involved in the purchase of Marijuana.

Registry Identification Cards

Once your qualified Marijuana Doctor has entered your information into the Medical Marijuana Use Registry, you will be able to apply for your Medical Marijuana Use Registry Identification Card. For Online Applications: Once you submit your application, a button will appear that reads: “Click Here to Pay Online.” Click that button to access the Bill2Pay system to supply your payment information. Credit cards and eChecks are accepted. A $2.75 convenience fee applies to each online payment. If your payment is declined, a $15 service fee will be charged to your account. For Paper Applications: Include a $75.00 check or money order made out to the Department of Health with your application. Please remember to include on it your Patient ID Number and DOB. Cash is not accepted. For instructions on how to fill out an MMUR ID application click here.

Once your qualified Marijuana Doctor has entered your information into the Medical Marijuana Use Registry, you will be able to apply for your Medical Marijuana Use Registry Identification Card.

What to submit
 OMMP Application Form and Instructions

Download form (pdf)

 Attending Provider’s Statement

This form must be signed by the provider within 90 days of the application date.

If an Attending Provider’s Statement is not received with the application, the applicant is NOT LEGALLY PROTECTED under the OMMA.

Download form (pdf)

 Grow Site Consent Form 
This form must be submitted with any application received by OMMP on and after January 1, 2020, where a grow site is designated and the patient or grower is not the property owner. 

Download form (pdf)

 Copies of current valid photo ID

Include copies of ID for the patient and for any designated caregivers and growers. Patients must be Oregon residents.

View samples of valid ID (pdf)

 Fee payment

If you apply by mail, make check or money order payable to OHA/OMMP. Do not send cash.

OMMP has several reduced fee options available.

View cardholder fees

 If you are submitting an application for a minor, complete the Minor Declaration Form

Download form (pdf)

For instructions on how to fill out an application click here.

All these processes can be facilitated by us.

Qualified patients with an active physician certification, including edibles as an approved route of administration, may purchase medical cannabis edibles from medical marijuana treatment centers (dispensaries) in Oregon.

In any medical practice, the record of your evaluation is protected & private under federal laws through the Health Insurance Portability & Accountability Act (HIPAA). Further, by law, doctor-patient confidentiality prohibits the police, DMV, & employers from accessing your medical records without your written permission or consent.

As of June 27, 2021, the use of telemedicine services to re-certify existing patients in the Medical Marijuana Use Registry is no longer allowed. You will have to make an in-person appointment at Marijuana Doctor to re-certify.

To maintain an active Medical Marijuana Use Registry Identification Card, patients & caregivers must annually submit a renewal application. Renewal applications are available beginning 45 days prior to the expiration date of the card. The expiration date of the identification card is printed on the front of the card. The renewal application can be completed at Detailed step-by-step instruction for renewal can be found here.

  • Medical marijuana in a form for smoking must remain in its original plain, white packaging
  • Medical marijuana may not be smoked in public or an indoor workplace
  • A private party may restrict or limit smoking or vaping medical marijuana on his or her private property
  • Patients under the age of 18 may not obtain a certification for marijuana for medical use by smoking unless the patient is diagnosed with a terminal condition & a second physician, who is a board-certified pediatrician, agrees with the determination

Patients must first be treated by our qualified physicians & be diagnosed with a qualifying medical condition. Our qualified physicians must determine that smoking is an appropriate route of administration for medical marijuana & have the patient sign an updated consent form before placing an order for medical marijuana in a form for smoking for the patient in the Medical Marijuana Use Registry. Once the qualified patient receives their certification for smoking, they may then purchase medical marijuana in a form for smoking from a licensed medical marijuana treatment center, using their valid Medical Marijuana Use Registry Identification Card.

No, you do not need a medical card to purchase our CBD Doctor products. We offer a great selection of CBD in our Marijuana Doctor Store.

Physician certification is valid for up to 210 days (7 months). The state of Florida requires medical marijuana patients to be re-evaluated every 7 months by their doctor to meet & discuss their treatment plan to continue partaking in the medical marijuana program to purchase medical marijuana from dispensaries. Marijuana Doctor renewal appointments for existing medical marijuana patients costs $169. To book your renewal appointment, Contact Us.

Your appointment will take about 30-60 minutes. Once you submit the state application, it will take roughly 10-14 business days for the state to process & approve your application. When you are approved, you will receive an email from the state notifying that you are approved. This email will also act as your temporary card. Your physical card will come in the mail in about 2-3 weeks after you receive the approval & temporary card in the email.

You will need to have a valid state ID. Please bring any medical records or prescription lists to help the certification process. 

If you are a seasonal resident, please call us for document requirements at Contact Us.

First time patient certifications are $199 & will be valid for up to 210 days (7 months). Our service fee is all inclusive except for the $75 medical marijuana use registry identification card fee paid directly to the state of Florida.

Renewals will be $169. We also offer a membership plan at a fixed rate of $29 per month with a one time $50 activation fee. You can leave the membership program at anytime and pay in full, or switch from paying in full to the membership at your appointments at any time. The membership program is beneficial to those on a fixed income.

Dispensary employees qualify for a $100 flat fee for renewal appointments. You will need to bring your industry ID, or some other form of proof verifying your employment.

Our service is risk-free with a money back guarantee. If you do not qualify for medical marijuana, you don’t pay.

If you refer friends or family members who become patients within the seven month period, you will receive $20 credit on your renewal appointment for each referral. If you bring in four referrals, your re-evaluation will be free of charge.

Qualifying conditions include (but are not limited to): 

  • Cancer
  • Epilepsy
  • Glaucoma
  • Crohn’s Disease
  • Parkinson’s Disease
  • Multiple Sclerosis (MS)
  • Post-Traumatic Stress Disorder (PTSD)
  • Amyotrophic Lateral Sclerosis (ALS)
  • Medical conditions of the same kind or class or comparable to those listed above
  • A terminal condition diagnosed by a physician other than the qualified physician issuing the physician certification
  • Chronic nonmalignant pain caused by a qualifying medical condition or that originates from a qualifying medical condition & persists beyond the usual course of that qualifying medical condition

If you have seen a physician in the past for your condition, it can help (but is not required) to have your medical records for the doctor’s approval. Schedule a consultation with Marijuana Doctor now to see if you qualify for medical marijuana.